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Terms & Conditions that Shape Your Account

When you open an account with mantul77, you're agreeing to the terms that keep both of us on the same page.

Account Access RulesPayment & Withdrawal TermsDispute Resolution Path
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mantul77 Terms & Conditions that Shape Your Account
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Policy Support — Where to Ask

Team online

Live Chat

Open your account and head to the support tab in the lobby. Our live chat team responds to policy questions during business hours, helping you understand any part of your agreement.

Email Support

Send policy questions or formal requests to our compliance inbox. We aim to respond within 48 hours. Check your account settings for the current support email address.

Account Settings

Review your own account terms and data rights directly from your account dashboard. Changes to our terms are posted there first, so you always know what's current.

HOW WE PROTECT YOU

Data Handling and Account Security in Our Terms

Account Verification

We verify your identity and payment method before your first withdrawal. This protects both you and the platform from fraud. Verification typically completes within one business day of your request.

Data Retention

Your account data is retained for the duration of your active account plus seven years after closure, as required by local financial regulations and where local law permits.

Payment Data

Payment details for DANA, OVO, GoPay and QRIS are encrypted and stored securely. We never share your payment information with third parties without your explicit consent.

Cookie & Tracking Policy

We use cookies to remember your login preferences and track account activity for fraud prevention. You can adjust cookie settings in your browser; some features may require them.

Account Access Changes

Want to review, update or delete your personal data? Contact support with a formal request. We'll verify your identity and process changes within 14 business days where local law permits.

Dispute Contact

If you have a complaint about how we've handled your data or account terms, reach out to our compliance team first. We take all disputes seriously and aim to resolve them fairly and transparently.

Frequently Asked Questions About Our Terms

First, contact our support team with the transaction ID and details. We investigate all disputes within seven business days. If the dispute involves your DANA, OVO, GoPay or QRIS account, we'll coordinate with your bank or payment provider to verify what happened and resolve it fairly.

No — the terms you agree to at sign-up remain in effect for your account. If we update our terms, we'll notify you in advance via email and your account dashboard. You can choose to accept the new terms or close your account. Continuing to play means you accept the changes.

First withdrawals are held for verification, which usually takes 24 hours. Once verified, future withdrawals to the same DANA, OVO, GoPay or QRIS account process much faster — often within the hour. Large withdrawals may take longer depending on your payment method.

If you violate the terms — such as using multiple accounts, fraud, or chargebacks — we may limit or close your account and hold any balance. Serious breaches can result in reporting to local authorities where local law permits. We'll email you the specific reason and give you a chance to respond.

Yes. If technical issues prevent you from accessing your account, we aim to restore service within two hours and notify you of the outage. Your account balance and any in-progress transactions are protected. If you lose funds due to our system failure, file a dispute through support within 30 days.

Our compliance team reviews game disputes based on game logs and platform records. If we can't agree, you can escalate to our external dispute handler, whose decision is binding. Players in Medan, Semarang and across Indonesia have access to the same dispute process.

Yes. You can request account closure and data deletion through your account settings or support. Closed accounts are archived for seven years per local financial law requirements. We'll delete personal data you don't need for regulatory compliance, where local law permits.

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